Frequently asked questions
The questions US surgeons ask before ordering
Everything below comes from real conversations with ophthalmologists evaluating MicroREC: HIPAA, FDA status, what fits and what happens if it does not. For the basics, the short FAQ on the main page covers setup and image quality.
Equipment & image
Which slit lamps does MicroREC support?
MicroREC is compatible with more than 50% of slit lamps on the market, including common Haag-Streit, Zeiss and Topcon models found in US practices. The adapter couples to the optics of the slit lamp, so what matters is your exact model, not the logo on the housing. Send your model number on WhatsApp and a specialist confirms fit, usually within minutes.
Does it work with surgical microscopes as well?
Yes. The same optical system fits most surgical microscopes used in ophthalmology, veterinary surgery, ENT, neurosurgery and endodontics. Tell us the model of your OR scope and we configure the right coupler before your quote, so the kit arrives ready to mount.
Will the adapter block my view through the binoculars?
No. MicroREC sits in the optical path without obstructing your binoculars, so you examine or operate exactly as you always do. The phone captures the same image you see, in parallel, while you work.
Which smartphone should I use for the best 4K results?
The universal holder fits 100% of smartphones, iPhone and Android alike. For 4K output, use any phone whose camera records 4K video, which covers most phones released in recent years. Many surgeons simply use the phone already in their pocket.
Is it heavy? Will it strain my scope?
The full setup weighs under 1 kg including your phone, light enough for the arm of a standard slit lamp or surgical microscope. It mounts in under a minute without tools, and you can leave it in place between patients or take it off just as quickly.
Can I use one MicroREC on both my slit lamp and my OR microscope?
In many setups, yes: the optics module stays the same and the coupler is what matches each device. Tell the specialist you want to record from both, list your two models, and they will configure your quote accordingly.
Compliance & data
How do I get pricing for my setup?
Every quote is personalized: the couplers are matched to your exact equipment, so your configuration defines the offer. US buyers receive a personalized quote in USD, including shipping, through the quote form or on WhatsApp.
Is MicroREC FDA cleared for use in a US practice?
Yes. MicroREC is FDA cleared and CE marked, and it is manufactured in Germany under ISO 13485. If your compliance files need the paperwork, ask the specialist to include the relevant certificates with your quote.
How do I keep recordings HIPAA compliant?
By default, recordings live on your own phone, under the device policies your practice already has. If you want cloud storage and sharing, MicroREC Connect is GDPR and HIPAA compliant. Patient consent workflows remain your practice's responsibility, as with any imaging device.
What is MicroREC Connect, and do I need it?
Connect is the optional cloud platform for storing, organizing and sharing your cases. You do not need it to use MicroREC: the device records to your phone on its own.
Buying & after the purchase
What does the warranty cover?
Every MicroREC comes with a 2-year warranty covering manufacturing defects in the optics and mechanics. The device is made in Germany, and support is handled directly by Custom Surgical specialists, not a call center reading scripts.
How does the 14-day money-back guarantee actually work?
You get 14 days from delivery to test MicroREC on your own equipment, with your own cases. If it is not what you expected, message us on WhatsApp or by email, return the device and receive a full refund. No forms to justify, no restocking excuses.
Do you ship to the United States?
Yes. Every order ships from Munich, Germany with tracking, and Custom Surgical delivers to 60+ countries including the US. Your quote states the exact shipping cost and the estimated delivery window for your address before you commit to anything.
Can I see MicroREC working before I buy?
Yes. A specialist can walk you through a live demonstration over WhatsApp and share footage recorded on equipment similar to yours. Prefer email? Request a quote through the form and mention that you would like a demo first.
Still have a question we did not cover?
Ask a product specialist directly, or request a personalized quote for your practice. Replies usually arrive within minutes.